Putting Relationships First
“The value of working with Spectrum Diamonds is that you know you are always going to get the best service and quality, and personal attention to every detail. Spectrum goes above and beyond to ensure that we are happy with every aspect of our relationship – from our smallest to our most important expectations!”
“Spectrum's style is classic, timeless, and appeals to a wide audience of people. Everything in the line is very saleable and will hold its desirability over time.”
“It is very rare that we ever have an issue with the quality of workmanship from a Spectrum piece. But, in the event that we do, we know without a doubt that it will be taken care of and handled in a timely manner.”
“Customers love Spectrum designs because they can get a great quality piece at a very affordable price point.”
“Spectrum is one of the easiest companies to work with, so our sales staff loves selling their pieces because they know that Spectrum stands behind their product and will accommodate the customer's needs.”
“We feel Spectrum sets the standard when it comes to customer service and paying attention to details. I wish that more of our vendors were as easy to work with as they are – as well as able to see the benefits of a long-term relationship the way that Spectrum does!”
“The Sylvie Collection has been very well received by our customers. It’s simple, yet elegant detailing is what attracts the customer to the Sylvie Collection.”
“The Sylvie Collection is a nice addition to our bridal collections because it offers the styling that consumers are looking for, but at a price that they can easily afford. Plus, the price range within the collection is perfect because the Sylvie mountings really give customers the impression of getting a lot more for their money.”
“The Sylvie Collection offers a vast enough selection of styles, without overwhelming the customer with too many options. Our sales staff and customers love that each Sylvie mounting is accompanied by a matching wedding band to eliminate the issue of having to find a band that matches perfectly!”
“The Sylvie display is very tasteful in the way it presents the merchandise; however, I think that the collection would sell itself even without it!”
Itay Berger
Diamonds Direct, Charlotte - Birmingham - Raleigh
April 2009
"We couldn’t be happier with the quality, service, design, or beauty of The Sylvie Collection. Working with the representatives at Sylvie Collection has been truly wonderful. The company offers beautiful settings, quick turnaround, dependable customer service and fantastic pricing! We would recommend this line to any store in the business of creating beautiful rings and providing excellent prices to their customers."
Kendra Shapiro, Shapiro Diamonds
Dallas, TX
December, 2008
“The Sylvie collection is absolutely amazing. We love the line and our customers love it even more. The line has greatly helped our store develop into a major competitor in our area. We have customers driving 3,4 and 5 hours because they want a setting from the Sylvie Collection. Our business has gone from selling 75% solitaire settings with very little profit margin, to selling 75% of our settings from the Sylvie collection with a very nice profit margin. The Sylvie Collection is the ONLY line we carry in our store because it meets ALL of our needs and appeals to virtually every bride. The engagement rings and wedding bands are beautiful! The designs are on the cutting edge of high-fashion and are exactly what the brides are requesting today. Additionally, the quality of the diamonds is absolutely spectacular - making the line clearly one of the BEST in the business. We look forward to The Sylvie Collection expanding even further. We will not hesitate in ordering virtually every setting available, as both our brides and our sales team love the line!"
Lance Shapiro, Shapiro Diamonds
Dallas, TX
December, 2008
“We’ve been doing business with Spectrum Diamonds for 10 or 15 years. Their product is wonderfully priced, well-made and high quality, and their customer service is second to none. They are so easy to work with – they bend over backwards to accommodate any request.”
“Their customer service is second to none. The people are so kind, polite and always happy to hear from you when you call. And, they actually return their calls when they say they will!”
“The nice thing about Spectrum is that they offer several different diamond qualities. So if a customer doesn’t want to pay for the higher-quality merchandise, Spectrum can accommodate our need. We can get price point-friendly items from Spectrum as well so we don’t have to go to other vendors.”
“We’ve carried the Sylvie Collection since last summer, and we love it! Our customers are very drawn to it because the designs are great and the collection is priced well. Within the collection, any bride and groom can find something they like.”
“The Sylvie Collection offers a wide range of styles and prices. And, the styles will accommodate any size center stone – even those under one carat. So if a customer has a smaller center stone that they’ve inherited, the Sylvie Collection will manufacture the piece to accommodate it.”
Kim Dennis, Dennis Jewelry Co.
San Antonio, Texas
April 2009
"As soon as the representative showed me the Sylvie Collection, I liked what I saw. It offers a product that is very attractive and well-made. The styling is modern – it’s the new look – with that extra bit of uniqueness that makes it stand out from competitors’ merchandise. I knew Spectrum was a quality-oriented company, so I was quick to jump on the collection.
As a longtime jeweler, I look at the workmanship, which is sometimes a lost art in today’s world. There’s more to value than the price tag and how big a piece is. The Sylvie Collection is not skimpy merchandise. The mountings are nice and heavy; the finish is superb; and the diamond work all looks good. I look for little things like that, and besides the great styling, the line is simply made well.
The styling and quality of the Sylvie Collection have really appealed to our customers, although, in this challenging year, not all have been able to afford it. But, a couple of customers have liked it so much that they didn’t want to miss the opportunity to buy the ring, so I sold it with a CZ center. They’ve said, ‘In a year or two, when I can afford it, I’ll come back and get the center diamond.’ And hopefully that gives me a customer for the future.
I’ve done a lot of advertising with the Sylvie Collection, and it’s allowed me to get a lot of new faces into the store and open some new customer bases. Here in Waycross, I’m the only jeweler with the line, so it gives me something unique to offer. Plus, the special display draws people to the collection and highlights each and every individual style, so the customer can focus on one ring at a time. "
Bruce Crawford, Crawford’s Jewelers
Waycross, Georgia
December 2008
"You have to stay fresh and offer great value in a more price-attuned market these days. The Sylvie line is today’s styling in 18K white gold. The pricing is correct; the quality and workmanship are good; and there’s been a nice sell-through, so it has been a good addition to our bridal department.
We’ve been doing business with Spectrum for at least 15 years. They offer superb customer service and stand behind everything.
Frank Brown, Brown & Co.,
Roswell, Georgia
December 2008
770-993-1080
fbrown@brownjewelers.com
"We expanded our store and have a new bridal area, so we were looking to add smaller – but more distinct – collections to it. I liked the finesse of the Sylvie collection. It’s a lighter, petite, more feminine-looking approach to wedding and engagement rings that adds a wonderful platform to a center diamond. It captures lot of intricacy and a more individualized signature particularly well.
When we received the mailing from Spectrum on the Sylvie collection, it immediately caught our eye. When we got to the Las Vegas show, we marched right over there and made them show us the line! As soon as our salespeople saw the collection, they loved it – how it’s designed; how it looks; how it feels on the hand; what it does to a center stone, the featured element.
The customer reaction to has been strong in a short period of time. We have some great lines in our bridal area, but I spend a lot of time behind the Spectrum Sylvie collection.
As far as customer service, Spectrum has been delightful. That’s a huge part of why we choose a line. Our interaction with them has been great on orders, reorders and marketing materials. They’re really down-to-earth people and it’s easy to partner with them.
Gary Thrapp, G. Thrapp Jewelers
Indianapolis, Indiana
317-255-5555
gthrapp@gthrapp.com
“Our philosophy here as an independent selling higher-quality merchandise is focusing on our customers and their needs, and providing good value. So I expect the same from the vendors we do business with.
Spectrum, more than any other vendor we work with, exceeds our expectations over and over again. It’s obviously a company philosophy, but whenever we ask our rep for something, the answer is always ‘Yes, we’ll get it done for you. We’ll make it happen.’ I don’t ever recall getting a ‘no’ from Spectrum. I try to instill that same mentality in my sales associates. If you can find and maintain a ‘yes’ mentality, you’ll be successful.
It may be harder to say ‘yes’ than ‘no,’ but Spectrum makes it happen. For example, if a client needs a 3-carat tennis bracelet in white gold in four days, and I only have yellow, all I have to do is call them. Even if there isn’t one in stock, they’ll make it and get it to me so I can meet my customer’s timetable.
Spectrum is on the front end of trends and has the right product at the right time. They always seem to know what the next ‘hot’ item might be. For example, when Journey jewelry came out they had a complement of nice pieces within weeks – they reacted to the market almost instantaneously. When your clients are walking in the door and saying, ‘I saw a DeBeers ad’ or ‘I saw this ad’ or ‘I’m interested in a piece of that jewelry,’ you need it.
It’s very rare that we have a problem – their quality control is phenomenal – but if we have to send a piece back to Spectrum it’s repaired, fixed or replaced within days.
Customers are more demanding. They understand style; they understand fashion; they understand value. And our customer is very sophisticated. The breadth of the Spectrum line and the quality ranges allow us to provide our clients with exactly they want – from nice ‘commercial’ merchandise to diamonds and pieces for a discerning client who says, ‘I want this color, I want this clarity.’”
Mark Moeller, Moeller’s
St. Paul, Minnesota
“With Spectrum, I can communicate what I need and get it done. If we’re having something created in a particular way, with a specific crown or finding, or a certain color or clarity, they pay attention to it and they get the order correct. It’s those little details that make big differences, because when something is sent to us and it’s wrong, it’s very costly and time-consuming to send it back.”
“With Spectrum, you’re getting reliability, the ability to communicate what you need, and dependable quality merchandise. Those three points are critical for anybody, yet they are not consistent throughout the industry.”
“Customers are fickle these days. If something is not done exactly right or on time, they’ll go someplace else. So we really look for reliability and that’s what we get from Spectrum.”
Bo Grebitus, Grebitus and Sons
Sacramento, California
“No other diamond fashion vendor provides the service, the stock balancing or the consistency that Spectrum gives us. When you order an item of a certain grade, you can count on reorders arriving in the same style, grade and quality workmanship that you received before. They’re very, very consistent; you know what you’re getting; and there’s never an issue with that.”
“Spectrum has it all: great people, great product, great service. And they really work with us to make sure that we have a selection that is selling in our store. They notice if we’re moving a lot of a particular item, and if we have a couple of pieces that are not selling, they will take them back, and put in items that are moving. They’re a great partner to the retail jeweler.”
“Overall, we have found their merchandise to be of excellent quality and value so we are proud to carry it in our store. The diamonds are set very well; the prongs are nicely shaped and the diamonds are securely mounted. When you believe in something, you feel better about selling it, you’re more passionate, and that sincerity comes across to the customer.”
“Spectrum’s merchandise is available in a variety of diamond qualities and choice of precious metals. Since they offer both gold and platinum, it’s easy to satisfy a customer’s special request. If we have one of their diamond bracelets in yellow gold and our customer wants it in platinum, it’s no problem.”
“I appreciate that they give you accurate grading information so that when you order a pair of diamond stud earrings in their “B” quality, you know exactly what you are getting. Their diamonds are all nicely cut regardless of the color and clarity grade, and they are well-matched.”
“We’ve had great success with the Spectrum line and they are a real pleasure to do business with. When talking about a vendor, it is my belief that people are just as important as the product and, Spectrum truly shines. The service that they give is just as wonderful as their merchandise.“
“Spectrum is a true partner with us in the diamond fashion jewelry category. Not only are they nice people, they return your phone call promptly, they’re knowledgeable, they answer questions, and they make suggestions – it’s a pleasure to work with them.”
Holly Wesche Conn, Wesche Jewelers
Viera, Florida
“Offering Spectrum product represents one of the best decisions Smith & Co. has made in the last seven years. The value is extraordinary and allows generous profits for a change. The diamond picking and matching is excellent, and colored-gem color matching and selection are extraordinary. The casting work is accurate, clean and stable; the assembly and alignment is straight and true. The gemstone setting is uniform within the piece and consistent from item to item. I wish all of my vendors tried as hard as Spectrum does: great staff, accurate pricing, great products day in and day out. It’s easy to do business with them.”
Tim Smith, Smith & Co.
Youngstown, Ohio
“The quality from Spectrum is consistently excellent. In fact, customers always ask why their diamonds sparkle more – they’re just prettier. Their customer service is very good – they’re professional people, and they get back to you right away. They meet deadlines and if we need something in a hurry for a sale, they’ll get it done. And they’re willing to alter their product to accommodate customers who sometimes want to customize, say with more stones or fewer stones. If they can, they will.”
Denise Vikturek, The Diamond Store
Mason City, Iowa
“They’re a large enough company to give you a wide variety but small enough to give you the personal attention you need. The quality is fantastic and we find the selection excellent, especially for filling the middle price range to higher end. They’ve always taken care of whatever we’ve needed and answered any question we had.”
Joe Napoli, Joseph’s Jewelry
Stuart, Florida
“From product quality and availability to selection and customer service, they’re awesome. They’re really one of the nicest companies to do business with. Their quality is top of the line and consistent. The selection always stays in tune with what’s in style. I wish all the companies we deal with were like Spectrum!”
Mary Blumenthal, Corinne Jewelers
Toms River, New Jersey
“The quality of Spectrum’s merchandise is excellent: It’s consistent; it’s set well; and the pieces are substantial. They’re also well designed – current and classic at the same time. Their customer service is consistently good, too. They stay on top of things and make sure they get you what you need on time.”
L.C. Betz, L.C. Betz Associates Jewelers
Columbia, Missouri
“If we had a Vendor of the Year award, Spectrum Diamonds would win it, hands down. They’re strong in every area: special orders, follow through, quality of product, lack of problems – they are literally the best vendor that we have. We use Spectrum for core product – step-up merchandise. You can really see and feel the difference. In addition to finished product, we’ve recently started using them for loose diamonds and we’ve done phenomenally well with those too. Spectrum is great at keeping us up on innovations and trends. They’re big believers in testing products and make it easy for us to try new things. We really feed off each other. They’re also good about working with us to stock balance product.
Not only are Ian and Sylvie both a pleasure to deal with, the same can be said for the entire Spectrum team – they’re sharp, they’re motivated, they follow up, and they speak properly on the phone. I don’t have to wonder when I order whether I’m going to get something in a timely matter. I don’t have to follow up with them 50 times. These are good, honest people who deliver what they say they will. They’re small enough to take everything personally and care, and they’re big enough to fill all your needs.”
Jim Carroll, Vice President of Merchandising
Rogers Jewelry, 10 stores in California and Reno, Nevada